GENERAL CONDITIONS OF SALE KIT4SOL.COM
The company Solaire Développement SL, Carrer Llora 8, 17007 Girona (Girona), Spain is registered with the Girona Trade and Companies Register Volume 2887 Folio 130 y Sheet Nº GI-53210 with CIF B55146781
The company Solaire Développement is subject to VAT and identified by the individual number B55146781.
The company Solaire Développement is specialized in the sale of solar kits for self-consumption. And uses for this the commercial name of KIT4SOL.
ARTICLE 1 - ORDER
1.1 Scope of the general conditions of sale
The general terms and conditions of sale abbreviated "GTC", apply to orders for Products made by a customer KIT4SOL "the Customer" on the website www.kit4sol.com "The Site".
All orders placed on the Site "the Order (s)" are subject to the terms and conditions that are in force on the day of the Order.
The Customer acknowledges before the Order, having read the information referred to in Legislative Decree Royal 1/2007, of November 16, and the essential characteristics of the Products and their price.
The Customer places an order online under his responsibility. The information provided must be accurate and complete, including the delivery address of the Products and the contact telephone number.
The Site can not be held responsible for data entry errors and the consequences that may result.
The Site reserves the right to make the Customer bear the costs related to the return of the Order as a result of incorrect information given by the Customer.
Validation of the Order by the Customer definitively legalizes a sales contract with The Site, subject to its right of withdrawal indicated in Article 5 of the GTC. The Customer will receive by email a confirmation of payment including a summary of the Order with the Order number and a planned delivery time.
ARTICLE 2 - PRODUCTS
The Site provides the essential characteristics of the products "the Product (s)".
All Products and their features presented on the Site may change at any time to better meet the needs of the Customer.
It is the responsibility of the Customer to be aware of the Product labeling, data sheets, installation recommendations and any mention of the Product or its packaging prior to installation or use of the Product.
ARTICLE 3 - PRICE
The selling prices of the Products are those presented on the Site when entering the Order.
Any price change subsequent to the Order has no effect on it.
The prices of the Products from the Site are inclusive of all taxes (VAT included) at the prevailing VAT rate.
These prices do not include shipping costs.
These fees are communicated to the Customer before the validation of his Order and appear on the Order summary received by email and on the invoice.
In the event of a typographical error on the price of a Product on the Website or a price that is manifestly incorrect or derisory, The Site will notify the Customers concerned of the said error, and may cancel the Order of the Product (s).
ARTICLE 4 - PAYMENT
Payments are made in Euros.
The customer will be able to pay in the following ways:
- By bank transfer whose coordinates are:
- By credit card
- Via Paypal
For payments by bank transfer, the order will be validated by the site after receipt on the bank account linked to the site.
For payment by credit card, payment can only take place on the secure site of the partner bank SANTANDER.
If the payment is made using a VISA, EUROCARD, MASTERCARD credit card, the customer will give on a secure site: the number of his card, his expiry date and the visual cryptogram (the three figures on the back of the card ).
The Customer's bank account is debited upon confirmation of the order by the Customer, for the amount in Euros established on the receipt of the order.
ARTICLE 5 - RIGHT OF WITHDRAWAL
In accordance with the provisions of Legislative Decree Royal 1/2007, of November 16, the Customer has a withdrawal period of 14 days from the date of delivery to exercise the right of return and cancellation of his order.
The date of the delivery receipt is the date of departure of this period. This right of return and cancellation may concern all or part of the order.
It is sufficient for the Customer to indicate on his customer account the return of the product, and to return the items for which he exercises his right of withdrawal, in their original condition imperatively required original labels and accompanied by the original packaging and the invoice, at the address below the stock:
Carrer Llora 8,
Shipping costs for items returned to KIT4SOL and, if applicable, customs clearance will be borne by the Customer, unless the items delivered are not in accordance with the order or are subject to obvious defects.
The refund will be made by bank transfer to the benefit of the Customer, as soon as possible and at the latest within 14 days following the date on which the Client's right of withdrawal has been exercised in accordance with Legislative Decree Royal 1/2007, of the 16 November.
The customer must return or return the goods to KIT4SOL, at the latest, within 14 days of the communication of his decision to retract in accordance with Legislative Decree Royal 1/2007 of 16 November.
The expenses of returning the goods are the responsibility of the Customer who chooses freely the mode of transport to return his articles. Depending on the mode of transport chosen, the Customer is responsible for the packaging and packaging of the items so that they can travel without risk of degradation.
If the Customer uses his right of withdrawal, the return of a product must be in its original packaging and be accompanied by all accessories, notices and documentation. In addition, the returned product must be in perfect condition, without trace of use.
The exercise of the right of withdrawal is valid only for new and unused items. Any returned products, incomplete, damaged or damaged will be refused and returned to your charge.
ARTICLE 6 - DELIVERY
6.1 Delivery charges
Delivery charges are those calculated on the Site and specified at the time of the Order.
They are paid by the Customer at the time of the Order.
6.2 Delivery time
The delivery time is mentioned on the order summary.
The carrier will contact the Customer by telephone to arrange a delivery appointment (including the day and time).
The Website will inform the Customer by any means of communication of any delay in delivery. In the event of exceeding the delivery period announced, because of the site, the Customer may resolve the contract under the conditions of Legislative Decree Royal 1/2007, of 16 November.
6.3 Delivery methods
The delivery address must be clearly specified by the Customer during the Order, and must be accessible, without danger or risk to the carrier. As such, the Customer must report any difficulty of access via the contact form, available on the order confirmation email.
The Site reserves the right to refuse the delivery of the Products in certain areas difficult to access for the carrier (mountains, islands ...).
The Site declines any responsibility if any damage occurs on the place of delivery because of a difficult access or an unsuitable ground
Upon delivery of the Products, the Customer must sign the delivery note presented by the carrier.
The Customer must check the status of the Products. In the event of apparent anomaly (damaged packaging, missing, damaged or broken products) noticed during the delivery, the Customer will have to:
- Describe in a precise manner on the delivery slip the condition of the Products (examples: "missing 1 panel out of 2 ordered", "broken solar panel", "dimension error" ...)
- Co-sign any reservations by the carrier.
- Within 3 days of delivery, inform the customer service of the Site of this non-compliance by email to the following address firstname.lastname@example.org by specifying his name, first name and address and the number of the Order.
The Site will inform the Customer of his / her agreement or refusal on the request for the return of the Products as soon as possible. Return costs are borne by the Customer in this case.
In the absence of specific reservations, the delivery will be considered in accordance with the Order, without this hindering the subsequent application, if any, of the conventional or legal guarantees.
6.4 Absence of the Customer at the time of delivery
In case of absence of the Customer at the time of delivery, agreed with the carrier, a notice will be deposited in his mailbox. The Customer will then be asked to contact the carrier to arrange for a new delivery. The costs of this second delivery will be borne by the Customer.
ARTICLE 7 - TRANSFER OF RISKS
In accordance with Legislative Decree Royal 1/2007 of 16 November, any risk of loss or damage to the products is transferred to the customer at the moment when the latter or a third party designated by him, and other than the carrier proposed by our company, takes physically possession of these goods.
ARTICLE 8 - GUARANTEES
8.1 legal warranties
Under the legal guarantee, the customer benefits on the tangible personal property, except in cases of exemptions envisaged by the law, of the guarantee of latent defects, provided for by the provisions of articles 1641 and following of the Civil Code, and the guarantee. compliance, provided for in Articles L. 211-1 et seq. of the French Consumer Code. You are informed that the company Solaire Développement, Carrer Llora 8, 17007 Girona, Spain is the guarantor of the conformity of the Products to the contract within the framework of these two legal guarantees.
It is recalled that the consumer within the framework of the legal guarantee of conformity:
- Has a period of two years from delivery of the property to act;
- Can choose between the repair or replacement of the property, subject to the cost conditions provided by Royal Legislative Decree 1/2007 of 16 November;
- Is exempted from showing proof of the lack of conformity of the good for twenty-four months following the delivery of the good, except for second-hand goods
The legal warranty of conformity applies regardless of the commercial warranty that may cover your property.
The implementation of these guarantees is excluded in the following cases:
- Misuse of the good by the buyer;
- the malfunction resulting from an intervention carried out by a natural or legal person other than the company and carried out without authorization on his part;
8.2 Implementation of legal warranties
In case of problem in the use or installation of a Product, the Customer has the possibility to implement the guarantees referred to in Article 8.1 by contacting the SAV Solaire Développement call center, reachable from Monday to Friday. . The contact details are available on the Site and on the Customer's invoice.
The customer service representative carries out a first telephone diagnosis of the situation and proposes a suitable solution.
If the conditions of the legal guarantee are met, the customer service representative presents the Customer with the terms and conditions for implementing the applicable warranty.
If no warranty is applicable, a repair estimate can be made if necessary. The Customer must then communicate his agreement or refusal of the quote. The cost of returning the repaired Product will be borne by the Customer.
ARTICLE 9 - SPARE PARTS
The availability of spare parts for the Products concerned is two years.
ARTICLE 10 - APPLICABLE LAW - MEDIATION - COMPETENT COURTS
These GTC are subject to Spanish Law.
In the event of a dispute, the Customer must first contact Solaire Développement customer service by email at email@example.com or by registered letter with AR to the following address: Solar Development, Customer Service, Carrer Llora 8, 17007 Girona, Spain.
If the client's request to the Company is unsuccessful, the latter is informed that other remedies are available to him and, in particular, recourse to conventional mediation. The customer can send his amicable settlement request to the association of his choice.
In the absence of agreement with the Solar Customer Service Development or in case of failure of the mediation, if the Customer is an individual, the competent jurisdiction will be that designated in application of the rules of Common Law.
If the Client is a professional, the competent jurisdiction is the Commercial Court of Girona.
ARTICLE 11 - PERSONAL DATA
The personal data communicated to Solaire Developpement by the Customer aims at the good execution of the Orders, the management of the commercial relations and the invoices, the improvement of the quality of the Products proposed, the best answer to the waitings of the Customer, to establish sales statistics and / or to allow it to benefit from the Solaire Développement offers, its subsidiaries and / or its commercial partners. The Customer consents to the use of his data by Solaire Développement.
In accordance with the legal provisions, the Customer has a right of access, rectification, deletion and opposition on the personal data concerning him that he can exercise by sending an e-mail to: firstname.lastname@example.org or by writing to: Solaire Développement, Customer Service, Carrer Llora 8, 17007 Girona, Spain.
Consumers who do not wish to be the subject of commercial prospection by telephone can register for free on the list of opposition to canvassing by telephone.
Solaire Developpement Customer Service can be contacted:
- By telephone on +34 972 039 112
- Via the Site in the "Contact Us" section
- By mail to the following address: Solaire Développement - Customer Service Carrer Llora 8, 17007 Girona, Spain.
GENERAL CONDITIONS OF SALE KIT4SOL.COM